SHIPPING WITHIN THE UNITED STATES: $5 flat rate per order.
We apologize, but we will no longer be combining separate orders together. If you ordered on Monday and you ordered two days later that package will be sent out separate. We apologize for any inconvenience this may cause.
SHIPPING OUTSIDE THE UNITED STATES: We are happy to offer international shipping, however all international orders are the liability of the buyer. The price on international shipping shipping is $20 for the first item and $2 each item after that. The free shipping discount code is not valid outside the United States.
PROCESSING TIME: Orders are processed within 3 to 5 business days (Monday - Friday). Processing means the time it take to fill your order, not receive your order. Please be aware that all orders placed on Friday after 3pm eastern time and the weekend will be processed on Monday. You will be provided a tracking number once your order is shipped. Orders that are placed on Thursday, Friday and the weekend will go out by Wednesday evening the following week. Please allow five business days before contacting us about your order because most likely if it has been that long then we are in the process of working on it and also please contact us before you file any kind of charge back about your order, the fastest way to reach us is text 412-377-9472 Holidays will hold up orders for an extra day.
Please make sure you use the correct shipping address when you checkout, all addresses are copied and pasted when we print out the shipping label, Scentual Obsessions is not responsible for for a wrong address.
RETURNS: We appreciate all of our customers and business, with that said we unfortunately do not accept returns since our products are refillable we can not guarantee that the product has not been tampered with and we want to guarantee we are giving each customer the same quality. We do offer sample packs so you can try before you make a commitment on a bigger bottle. If you receive an item that was defective or damaged during shipping we will resend out the same order for free. If you have any other problems with your orders, please Email us at email@example.com or contact us through the contact page.