Shipping & Returns
Shipping and returns
Shipping rates United States: Orders of $0 to $59.99 = $5 | $60 to $99.99 = $6.50 | $100+ FREE SHIPPING.
International: Shipping rates will depend on the weight of your package & your location. Shipping will automatically be calculated at checkout.
All domestic orders under 1lbs will ship first class, all orders over 1lbs will ship priority.
PROCESSING TIME: Orders are processed within 3 to 5 business days (Monday - Friday). Processing means the time it take to fill your order, not receive your order. Please be aware that all orders placed on Friday after 3pm eastern time and the weekend will be processed on Monday. You will be provided a tracking number once your order is shipped. Orders that are placed on Thursday, Friday and the weekend will go out by Wednesday evening the following week. Please allow five business days before contacting us about your order because most likely if it has been that long then we are in the process of working on it and also please contact us before you file any kind of charge back about your order, the fastest way to reach us is text 412-377-9472 Holidays will hold up orders for an extra day.
Please make sure you use the correct shipping address when you checkout, Scentual Obsessions is not responsible for a wrong address.
RETURNS: We appreciate all of our customers and business, with that said we unfortunately do not accept returns if you do not like a fragrance. We do offer sample packs so you can try before you make a commitment on a bigger bottle. If you receive an item that was defective or damaged during shipping we will resend out the same order for free. If you have any other problems with your orders, please text 412-377-9472 with your order number.