Shipping, Returns & Tracking

Shipping rates United States: Orders of $0 to $59.99 = $5 | $60 to $99.99 = $6.50 | $100+ FREE SHIPPING.

INTERNATIONAL: Shipping rates will depend on the weight of your package & your location. Shipping will automatically be calculated at checkout. The customer is responsible for any extra fees or duties. 

All domestic orders under 1lbs will ship first class, all orders over 1lbs will ship priority.

  

PROCESSING TIME:  Orders are processed within 3 to 5 business days (Monday - Friday). Processing means the time it take to fill your order, not receive your order. Please be aware that all orders placed on Friday eastern time will be processed after the weekend. You will be provided a tracking number once your order is shipped.  Orders that are placed on Thursday, Friday and the weekend will go out by Wednesday evening the following week. Please allow five business days before contacting us about your order because most likely if it has been that long then we are in the process of working on it and also please contact us before you file any kind of charge back about your order, the fastest way to reach us is text 412-377-9472 Holidays will hold up orders for an extra day.

 RETURNS: We appreciate all of our customers and with that said we unfortunately do not accept returns if you do not like a fragrance. We do offer sample packs so you can try before you make a commitment on a bigger bottle. If you receive an item that was defective or damaged during shipping we will resend out the same order for free. If you have any other problems with your orders, please text 412-377-9472 with your order number.

 

UNDERSTANDING TRACKING: Once your order is shipped, you will receive a tracking number, and the tracking number will say that the label has been printed with the post office has not received it yet. since hurricane Ian, our main post office in Fort Myers is no longer available so a smaller post office is handling all the packages and they are not scanning all the packages in. Therefore your tracking can show that it’s been shipped but the post office has not received it for several days until the package reaches your local post office and they scan it in that is when the tracking will update. If our post office scans your package in the tracking will update immediately but if they don’t scan it in when we drop our packages off, the tracking will not update until it reaches your local post office, but as long as you receive a tracking number that means your order has been shipped out. We do not pre-print labels to make orders look like they were going out faster than they really are. when we print our labels, we print them and put them directly on your package and ship them out.