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Scentual Obsessions

Shipping Security

We are providing our customers with a little shipping security by adding signature confirmation to your order. If you decide not to get the extra shipping security and your tracking says your package has been delivered, then you will be responsible for contacting the post office and letting them handle the situation. Once we ship out a package it is in the hands of USPS and we cannot control anything after that. USPS would have more information then we would. If you live in an area where there has been a lot of missing packages or just an unsecured building then we suggest you get the shipping security by adding signature confirmation to your order. With signature confirmation you will be required to sign for the package. 
Shipping Security
$3.40
$3.40

Returns Policy

Shipping rates United States: Orders of $0 to $59.99 = $5 | $60 to $99.99 = $6.50 | $100+ FREE SHIPPING.


INTERNATIONAL: Shipping rates will depend on the weight of your package & your location. Shipping will automatically be calculated at checkout. The customer is responsible for any extra fees or duties. 

All domestic orders under 1lbs will ship USPS Ground Advantage which is the new first class & ground USPS shipping they just changed as of June 9th 2023. All orders over 1lbs will ship USPS priority.

 PROCESSING TIME:  Orders are processed within 3 to 5 business days (Monday - Friday) not including weekends. Processing means the time it take to fill your order, not receive your order. Priority shipping is the shipping time after the order has been shipped out by us. If you have not received a tracking number by the 5th BUSINESS DAY then please TEXT ONLY 412-377-9472 your order number and name to get an update on your order. 

RETURNS: We are now accepting returns. PLEASE CONTACT US FIRST BEFORE MAKING A RETURN within 72 hours of the time your tracking says delivered. Text 412-377-9472 with your order number and reason for return. All returns are the financial responsibility of the customer and the product must still be full. A 10% restock fee does apply on the total amount of the product being returned due to multiple reasons including if the item has been sprayed or original package is damaged, employee time, extra processing return time, and more. The refund price will be on the product only, not shipping charges. If an item is damaged during shipping, the same item will be shipped out and we will take 100% liability on any package that is damaged. If you do not like a fragrance you can return it as followed above but we do encourage to start out with a sample or sample set before committing to a bigger bottle. 

Make returns to: Scentual Obsessions

3332 Cleveland Ave. Fort Myers FL 33901

 

UNDERSTANDING TRACKING: Once your order is shipped, you will receive a tracking number, and the tracking number will say that the label has been printed with the post office has not received it yet. since hurricane Ian, our main post office in Fort Myers is no longer available so a smaller post office is handling all the packages and they are not scanning all the packages in. Therefore your tracking can show that it’s been shipped but the post office has not received it for several days until the package reaches your local post office and they scan it in that is when the tracking will update. If our post office scans your package in the tracking will update immediately but if they don’t scan it in when we drop our packages off, the tracking will not update until it reaches your local post office, but as long as you receive a tracking number that means your order has been shipped out. We do not pre-print labels to make orders look like they were going out faster than they really are. when we print our labels, we print them and put them directly on your package and ship them out.